Chuck Carroll

Wireless Consultant

Greetings! My name is Chuck and I'm a wireless and digital marketing professional, Brazilian Jiu-Jitsu enthusiast, and self-proclaimed computer geek. With more than 9 years of combined experience in the wireless/mobile industry, I've worked within various fields including site acquisition, digital marketing, B2C sales, and service & repair. I've also helped develop strategy and been the voice of major global brands including Qualcomm, HTC, and Google.

Want to say hi? Feel free to drop me an email at 'chuck' at 'chuckcarroll.co'.

This page is broken up into the following:
→ Professional Experience
→ Certifications & Educational Experience
→ Volunteer Experience
→ Memberships
→ Endorsements

Professional Experience

Wireless Consultant
Independent Contractor | Client(s): Capital Design Services, LLC
2022 - Present | Remote

Duties & Responsibilities ↓

Provide clients site acquisition services including assistance with building and planning permits for the purpose of modifying existing and building new wireless facilities.
Maintained and update client's internal project management system, ensuring project deliverables meet deadlines.

Web & Digital Marketing Consultant
Freelance | Client(s): Le Nguyen Academy
2022 - Present | Remote

Duties & Responsibilities ↓

Transitioned Wordpress website to Podia platform, formally launching new online ESL web courses website.
Purchased domain and setup email services for client.
Set up Stripe payment processing system on behalf of client and connected it to website.

Community Manager (Consultant/Temp)
Wunderman Thompson | Client: Qualcomm
2021 - 2022 | Remote

Duties & Responsibilities ↓

Building a digital community around a passion for both technology and Qualcomm Snapdragon by engaging with users on social media platforms with the goal of driving follows, engagement, and email signups.
Communicate internally with Qualcomm product experts to get answers to community questions.
Gather insights on community trends which informs campaign and overall digital strategy.
Launching social media campaigns around new product launches and partnerships.

Site Acquisition Project Coordinator
Black Rock Consulting & Development | Primary Client: Verizon Wireless
2018 - 2021 | Remote

Duties & Responsibilities ↓

Identify ideal properties for the installation, modification or new construction of wireless communications facilities including 5G small cells, rooftop sites, smart poles, and cell towers.
Provide clients site acquisition services including assistance with building, planning, leasing, and regulatory for the purpose of deploying new cell sites.
Maintain projects and deployment schedules via client's tracking platform, ensuring project deliverables and deadlines.
Work with local jurisdictions for zoning and building permit approvals, and filing formal submittals.

Data Analyst
Swift | Primary Clients: HTC, Google, Nestle
2016 - 2017 | Portland, OR

Duties & Responsibilities ↓

Outline goals and develop KPIs that track content performance and ultimately demonstrate the channel's impact to higher level business objectives.
Analyze and interpret data from native social media platforms, Google Analytics, Crimson Hexagon, Sysomos, and others to guide future creative and drive client business strategies.
Present measurement reports consisting of visualizations and quantitative insights to both internal and external teams that tell a meaningful story.
Coordinate and integrate qualitative metrics to provide a 360 degree view of content performance.

Community Manager
Swift | Primary Clients: HTC, Google
2014 - 2017 | Portland, OR

Duties & Responsibilities ↓

Work with the marketing and creative teams to create high quality, engaging, and relevant content.
Experienced with social campaign launches, responding to a high volume posts from users, and proactively creating quality positive engagements.
Created daily reports with insights about community which contributed to strategy for social campaigns.
Managed multiple brand social accounts and monitored all social chatter and tracking trends within the community and on the larger platform.

Wireless Consultant / Service & Repair Technician
Arch Telecom | Sprint Preferred Retailer
2013 - 2014 | Portland, OR

Duties & Responsibilities ↓

Provided support for new handsets and helped customers understand their new device, service plan, and bill.
Assist customers with new activations, upgrading equipment, and applying service plan changes.
Meet and exceed monthly and daily sales quotas and consistently achieving positive results by always looking for new sales opportunities such as consumer and B2B sales.

Certifications & Education Summary

Certified Associate in Project Management (CAPM)
Project Management Institute
Pass - Above Target
Obtained: 2022

Portland State University
Bachelor of Science
Majors: Psychology & Sociology
Minor: Philosophy
2009 - 2012
Activities: Psi Chi; Psychology Club

Portland Community College
Associate of Arts
Major: Oregon Transfer Degree
2006 - 2009
Dean's List: Spring 2007, Summer 2009
Honor's List: Winter 2008, Spring 2009

Volunteer History

Research Assistant
Portland State University | Daily Process Resarch Lab of Dr Cynthia Mohr PhD
2012 (6 months)

Duties & Responsibilities ↓

Prepared detailed annotated bibliographies of peer reviewed academic journal articles pertaining to social psychology to inform team of current research and future studies.
Aided in the development of coding surveys for distribution to selected sample populations.
Skilled in effective research methods and various database formats, and identifying and utilizing pertinent information for use in the development of relevant studies.

Youth Mentor
SE Works
2010 - 2012

Duties & Responsibilities ↓

Guided youth through the transition from GED program to post-secondary education, emphasizing its importance and providing reassurance to ensure a confident transition.
Met with designated mentee to discuss realities and sacrifices of student life, college level study techniques and requirements, approaches to proper time management, and how to balance work and school work.
Evaluated the psychological and emotional status of the mentee following weekly appointments, providing monthly evaluations to program coordinator.

System Evaluation Intern
Free Geek
2011 - 2012

Duties & Responsibilities ↓

Instructed hardware identification class to new volunteers with different cultural backgrounds, ages, and levels of computer knowledge where they learned the fundamentals of internal computer hardware.
Instructed system evaluation to volunteers and assisted them with disassembling and evaluating whether the system warranted being recycled or reused.
Enforced data security procedures were followed as needed.

Memberships

Electronic Frontier Foundation
Supporting Member Gold Level
2020 - Present

Description ↓

The Electronic Frontier Foundation is the leading nonprofit organization defending civil liberties in the digital world. Founded in 1990, EFF champions user privacy, free expression, and innovation through impact litigation, policy analysis, grassroots activism, and technology development. EFF's mission is to ensure that technology supports freedom, justice, and innovation for all people of the world.

Free Software Foundation
Annual Associate Member
2020 - Present

Description ↓

The Free Software Foundation was founded in 1985, to support the free software movement, which promotes the universal freedom to study, distribute, create, and modify computer software, with the organization's preference for software being distributed under copyleft ("share alike") terms, such as with its own GNU General Public License. The FSF's employees and volunteers have mostly worked on legal and structural issues for the free software movement and the free software community. Consistent with its goals, the FSF aims to use only free software on its own computers.

Endorsements

I worked with Chuck on a variety of Site Acquisition projects over the course of several years. He is adaptive, collaborative, and dedicated to doing quality work. He consistently maintains a productive attitude, and has a great mind for problem-solving and leveraging efficiency. These qualities make him an asset to any team.
- Brandon Clower, Site Acquisition Manager - Capital Design Services

"Chuck and I worked together at Swift as social media community managers for HTC. He was our resident wireless and mobile expert, which helped the client reach the tech enthusiast audience. He was our go-to person for technical questions and helped elevate the overall knowledge and quality of the community management team. He's also really good at hacky-sack."
- Michael Leveton, Digital Marketing Specialist

"Mr. Carroll is a true social media expert. I hired him for social media strategy and tactics. He explained the industry and technology in very easy to understand fashion. He developed a highly successful content strategy based on marketing and psychology principles. 5 Stars."
- Chase Morinaka, Estate Planning and Business Lawyer

"Chuck was one of the employees I supported during my time at Swift. As a member of the IT team, I was used to dealing with the occasional silly question or easy-to-knock-out ticket for setting up a printer or something equally as mundane. Chuck is one of those users that I loved though because his questions were always ones that made me think, and I never had to worry about something being overlooked before he came to me for help. He's genuine, thorough, and has a keen analytical mind. Any team would benefit from having him as a member!"
- Dan Marshall, Technical Consultant | Author | Public Speaker