Professional Experience

Project Coordinator (Wireless Site Acquisition)
Black Rock Consulting & Development
April 2018 – Present

  • Maintained projects and deployment schedules via Salesforce and tracked project deliverables/deadlines
  • Identify ideal properties for the installation, modification or new construction of wireless communications facilities including small cells, smart poles, and cell towers
  • Worked with local jurisdictions for zoning and building permit approvals

Social Media Data Analyst
Swift Agency
February 2016 – December 2017

  • Extract and organize raw data to create in-depth visualizations and meaningful insights
  • Outline goals and develop KPIs that track content performance and ultimately demonstrate the channel’s impact to higher level business objectives
  • Analyze and interpret data from native social media platforms, Google Analytics, Crimson Hexagon, Sysomos, and others to guide future creative and drive client business strategies
  • Present and lead clients and team through measurement reports consisting of visualizations and quantitative insights to both internal and external teams that tell a meaningful story
  • Coordinate and integrate qualitative metrics to provide a 360 degree view of performance

Social Media Community Manager
Swift Agency
January 2014 – December 2017

  • Engage consumers on social media platforms and keep a pulse on community trends
  • Created daily reports with insights about community which contributed to strategy for social campaigns
  • Monitor all of the social chatter on behalf of various clients
  • Writing and communicating professionally on behalf of clients, including daily engagement and replying to Facebook posts, tweets, and other digital content as directed via Sprinklr
  • Managed multiple brands social media accounts including HTC, Google, and Mattel

Sprint Sales Consultant
Arch Telecom (Sprint Preferred Retailer)
February 2013 – January 2014

  • Assist customers with new activations, upgrading equipment, and applying service changes to their accounts
  • Communicated service outages to customers and small businesses along with timelines on when tower upgrades would be completed
  • Meet and exceed monthly and daily sales quotas and consistently achieving positive results by always looking for new sales opportunities such as consumer and B2B sales
  • Provided support on equipment and helped customer understand their plan and bill

Email me at chuck@chuckcarroll.xyz