Project Coordinator (Wireless Site Acquisition)
Black Rock Consulting & Development
April 2018 – Present
Primary Client: Verizon
Focus on 5G small cells, smart-poles, and in-building systems. Identify ideal properties for the construction of wireless communications towers and/or wireless installations and complete and submit candidate information packages to clients for approval and selection. Maintained projects and deployment schedules via Salesforce and tracked project deliverables/deadlines. Coordinate the flow of information to maximize efficiency and expedite workflow to multiple parties.
Social Media Data Analyst
February 2016 – December 2017
Primary Clients: HTC, Google, Nestle
Extract and organize raw data to create in-depth visualizations and meaningful insights. Analyze and interpret data from social media platforms, Google Analytics, Crimson Hexagon, Sysomos, and others to drive future client business strategies. Present reports consisting of quantitative insights to both internal and external teams and strive to provide visualizations that tell a meaningful story. Coordinate and integrate qualitative metrics to provide a 360 degree view of performance. Assist in building surveys that can be used to provide qualitative understanding and track quantitative results.
Social Media Community Manager
January 2014 – December 2017
Primary Clients: HTC, Google, Mattel
Engage consumers on social media platforms and keep a pulse on community trends. Created daily reports with insights about community trends which contributed to strategy for social campaigns. Monitor all of the social chatter on behalf of various clients. Writing and communicating professionally on behalf of clients, including daily engagement and replying to Facebook posts, tweets, and other digital content as directed. Managed multiple brands social media accounts including HTC, Google, and Mattel.
February 2013 – January 2014
Providing wireless solutions by qualifying customers based on their usage and individual and business needs. Process new activations and upgrades on Sprint consumer and business accounts. Assist customers with trouble-shooting their equipment and ensuring they have a positive experience in store. Educate customers on how to use their equipment and understand service agreement requirements and monthly plan.
September 2009 – February 2013
Provide top-notch customer service including troubleshooting their electronics. Activate and upgrade Sprint, AT&T, T-Mobile, & Verizon postpaid and prepaid consumer accounts as well as setting up Clearwire Internet accounts. Explain features and benefits of handsets and plans to customers. Equip customers with the knowledge necessary to select the service plan and handset that best fits their individual needs, and an ability to relate to a culturally diverse public. Continuously reach and exceed sales goals reflecting exceptional interpersonal communication skills and savvy.