I’m a wireless and digital marketing professional currently residing in Austin, TX. With more than 4 years of social media management and digital marketing experience, I’ve helped develop social strategy and been the voice of major global brands including HTC, Google, and Mattel. I also have more than 9 years of combined experience in the wireless business space including site acquisition, digital marketing, sales, and consumer-level service & repair.
You can explore my professional, educational, volunteer experience, memberships, and endorsements by viewing the information below. Alternatively, you can download a PDF or ODT version of my resume here.
Social Media Community Manager
March 2021 – Present
Primary Client: Qualcomm
Building a digital community around a passion for the brand and technology by engaging with users on Reddit, Twitter, and Instagram with the goal of driving follows, engagement, and email signups. Gathering insights on community trends which guides campaign and overall digital strategy. Working with influencers to push brand message to a wider audience, increase brand’s overall relevance, and drive up performance metrics. Launching social media campaigns around new product launches.
Project Coordinator (Wireless Site Acquisition)
Black Rock Consulting & Development
March 2018 – March 2021
Primary Client: Verizon Wireless
Identify ideal properties for the installation, modification or new construction of wireless communications facilities including 5G small cells, smart poles, and cell towers. Provide clients site acquisition services including assistance with building, planning, leasing, and regulatory for the purpose of deploying new cell sites. Maintain projects and deployment schedules via client’s tracking platform, ensuring project deliverables and deadlines. Work with local jurisdictions for zoning and building permit approvals, and filing formal submittals.
Social Media Data Analyst
February 2016 – December 2017
Primary Clients: HTC, Google, Nestle
Outline goals and develop KPIs that track content performance and ultimately demonstrate the channel’s impact to higher level business objectives. Analyze and interpret data from native social media platforms, Google Analytics, Crimson Hexagon, Sysomos, and others to guide future creative and drive client business strategies. Present measurement reports consisting of visualizations and quantitative insights to both internal and external teams that tell a meaningful story. Coordinate and integrate qualitative metrics to provide a 360 degree view of content performance.
Social Media Community Manager
January 2014 – December 2017
Primary Clients: HTC, Google, Mattel
Engage consumers on social media platforms and keep a pulse on community trends. Experienced with social campaign launches, responding to a high volume posts from users, and proactively creating quality positive engagements. Created daily reports with insights about community which contributed to strategy for social campaigns. Managed multiple brands social accounts including HTC, Google, and Mattel and monitored all social chatter.
February 2013 – January 2014
Assist customers with new activations, upgrading equipment, and applying service changes to their accounts. Communicate service outages to customers and small businesses along with timelines on when tower upgrades would be completed. Meet and exceed monthly and daily sales quotas and consistently achieving positive results by always looking for new sales opportunities such as consumer and B2B sales. Provided support on equipment and helped customer understand their service plan and bill
Portland State University
Bachelor of Science
Major: Psychology & Sociology
September 2009 – December 2012
Activities: Psi Chi; Psychology Club
Portland Community College
Associate of Arts
Major: Oregon Transfer Degree
September 2006 – August 2009
Dean’s List: Spring 2007, Summer 2009
Honor’s List: Winter 2008, Spring 2009
Portland State University
June 2012 – December 2012
Volunteer research assistant at Daily Process Research Lab under Cynthia Mohr PhD. Prepared detailed annotated bibliographies of peer reviewed academic journal articles pertaining to social psychology. Aided in the development of coding surveys for distribution to selected sample populations. Skilled in effective research methods and various database formats. Able to identify and utilize pertinent information for use in the development of relevant studies. Researched articles for literature review by utilizing library research databases.
November 2010 – December 2012
Guided youth through the transition from GED program to post-secondary education, emphasizing its importance and providing reassurance to ensure a confident transition. Met with designated mentee to discuss realities and sacrifices of student life, college level study techniques and requirements, approaches to proper time management, and how to balance work and school work. Evaluated the psychological and emotional status of the mentee following weekly appointments, providing monthly evaluations to program coordinator.
System Evaluation Intern
July 2011 – January 2012
Instructed hardware identification class to new volunteers with different cultural backgrounds, ages, and levels of computer knowledge where they learned the fundamentals of internal computer hardware. Instructed system evaluation to volunteers and assisted them with disassembling and evaluating whether the system warranted being recycled or reused. Enforced data security procedures were followed as needed.
Electronic Frontier Foundation
Supporting Member Gold Level
2020 – Present
The Electronic Frontier Foundation is the leading nonprofit organization defending civil liberties in the digital world. Founded in 1990, EFF champions user privacy, free expression, and innovation through impact litigation, policy analysis, grassroots activism, and technology development. EFF’s mission is to ensure that technology supports freedom, justice, and innovation for all people of the world.
Free Software Foundation
Annual Associate Member
2020 – Present
The Free Software Foundation was founded in 1985, to support the free software movement, which promotes the universal freedom to study, distribute, create, and modify computer software, with the organization’s preference for software being distributed under copyleft (“share alike”) terms, such as with its own GNU General Public License. The FSF’s employees and volunteers have mostly worked on legal and structural issues for the free software movement and the free software community. Consistent with its goals, the FSF aims to use only free software on its own computers.
“Mr. Carroll is a true social media expert. I hired him for social media strategy and tactics. He explained the industry and technology in very easy to understand fashion. He developed a highly successful content strategy based on marketing and psychology principles. 5 Stars.”
– Chase Morinaka, Estate Planning and Business Lawyer
“Chuck was one of the employees I supported during my time at Swift. As a member of the IT team, I was used to dealing with the occasional silly question or easy-to-knock-out ticket for setting up a printer or something equally as mundane. Chuck is one of those users that I loved though because his questions were always ones that made me think, and I never had to worry about something being overlooked before he came to me for help. He’s genuine, thorough, and has a keen analytical mind. Any team would benefit from having him as a member!”
– Dan Marshall, Technical Consultant | Author | Public Speaker