You can explore my professional, educational, volunteer experience, and endorsements by viewing the information below. Alternatively, you can download a PDF or ODT version of my resume here.
Portland State University
Bachelor of Science
Major: Psychology & Sociology
September 2009 – December 2012
Activities: Psi Chi; Psychology Club
Portland Community College
Associate of Arts
Major: Oregon Transfer Degree
September 2006 – August 2009
Dean’s List: Spring 2007, Summer 2009
Honor’s List: Winter 2008, Spring 2009
Project Coordinator (Wireless Site Acquisition)
Black Rock Consulting & Development
April 2018 – Present
Primary Client: Verizon
Focus on 5G small cells, smart-poles, and in-building systems. Identify ideal properties for the construction of wireless communications towers and/or wireless installations and complete and submit candidate information packages to clients for approval and selection. Maintained projects and deployment schedules via Salesforce and tracked project deliverables/deadlines. Coordinate the flow of information to maximize efficiency and expedite workflow to multiple parties.
Social Media Data Analyst
February 2016 – December 2017
Primary Clients: HTC, Google, Nestle
Extract and organize raw data to create in-depth visualizations and meaningful insights. Analyze and interpret data from social media platforms, Google Analytics, Crimson Hexagon, Sysomos, and others to drive future client business strategies. Present reports consisting of quantitative insights to both internal and external teams and strive to provide visualizations that tell a meaningful story. Coordinate and integrate qualitative metrics to provide a 360 degree view of performance. Assist in building surveys that can be used to provide qualitative understanding and track quantitative results.
Social Media Community Manager
January 2014 – December 2017
Primary Clients: HTC, Google, Mattel
Engage consumers on social media platforms and keep a pulse on community trends. Created daily reports with insights about community trends which contributed to strategy for social campaigns. Monitor all of the social chatter on behalf of various clients. Writing and communicating professionally on behalf of clients, including daily engagement and replying to Facebook posts, tweets, and other digital content as directed. Managed multiple brands social media accounts including HTC, Google, and Mattel.
February 2013 – January 2014
Providing wireless solutions by qualifying customers based on their usage and individual and business needs. Process new activations and upgrades on Sprint consumer and business accounts. Assist customers with trouble-shooting their equipment and ensuring they have a positive experience in store. Educate customers on how to use their equipment and understand service agreement requirements and monthly plan.
September 2009 – February 2013
Provide top-notch customer service including troubleshooting their electronics. Activate and upgrade Sprint, AT&T, T-Mobile, & Verizon postpaid and prepaid consumer accounts as well as setting up Clearwire Internet accounts. Explain features and benefits of handsets and plans to customers. Equip customers with the knowledge necessary to select the service plan and handset that best fits their individual needs, and an ability to relate to a culturally diverse public. Continuously reach and exceed sales goals reflecting exceptional interpersonal communication skills and savvy.
Portland State University
June 2012 – December 2012
Volunteer research assistant at Daily Process Research Lab under Cynthia Mohr PhD. Prepared detailed annotated bibliographies of peer reviewed academic journal articles pertaining to social psychology. Aided in the development of coding surveys for distribution to selected sample populations. Skilled in effective research methods and various database formats. Able to identify and utilize pertinent information for use in the development of relevant studies. Researched articles for literature review by utilizing library research databases.
November 2010 – December 2012
Guided youth through the transition from GED program to post-secondary education, emphasizing its importance and providing reassurance to ensure a confident transition. Met with designated mentee to discuss realities and sacrifices of student life, college level study techniques and requirements, approaches to proper time management, and how to balance work and school work. Evaluated the psychological and emotional status of the mentee following weekly appointments, providing monthly evaluations to program coordinator.
System Evaluation Intern
July 2011 – January 2012
Instructed hardware identification class to new volunteers with different cultural backgrounds, ages, and levels of computer knowledge where they learned the fundamentals of internal computer hardware. Instructed system evaluation to volunteers and assisted them with disassembling and evaluating whether the system warranted being recycled or reused. Enforced data security procedures were followed as needed.
“Mr. Carroll is a true social media expert. I hired him for social media strategy and tactics. He explained the industry and technology in very easy to understand fashion. He developed a highly successful content strategy based on marketing and psychology principles. 5 Stars.”
– Chase Morinaka, Estate Planning and Business Lawyer
“Chuck was one of the employees I supported during my time at Swift. As a member of the IT team, I was used to dealing with the occasional silly question or easy-to-knock-out ticket for setting up a printer or something equally as mundane. Chuck is one of those users that I loved though because his questions were always ones that made me think, and I never had to worry about something being overlooked before he came to me for help. He’s genuine, thorough, and has a keen analytical mind. Any team would benefit from having him as a member!”
– Dan Marshall, Technical Consultant | Author | Public Speaker